- Since
- 2025 Embedded remotely in the product design team.
- Verticals
- 2 Logistics first. Distribution now.
- Replaced
- 1 A third-party audit platform, in every warehouse that ran it.
- Via
- Redbility As a UX Consultant.
The scale
At this scale, a few seconds saved on a process stop being a detail.
Inditex distributes to so many countries that a few seconds saved on one process, in a warehouse or in distribution, can add up to hundreds of millions of euros a year. Since July 2025 I’ve been part of its product design team, embedded remotely through Redbility: first in Logistics, now in Distribution, designing the internal tools the operation runs on. Those tools are under NDA, so there are no screens of them here. I’m happy to walk through them in conversation.
The work
Build it, don’t buy it
- The rule
Inditex runs its own software, and only brings in an outside tool when there’s truly no other way.
- The brief
Replace the third-party audit platform in its warehouses with a tool of its own, in every warehouse that used it.
- What came of it
Something good: all of the warehouse maintenance moved into the same tool.
Start in the warehouse
- Where
In the warehouses themselves, on site visits.
- Who
The operators and team leads who use the tools, in interviews.
- And
The product owners and managers who had run the previous products.
Planned ahead, done on the floor
- Warehouse team leads
Plan the work in the warehouse: one-off tasks and recurring ones.
- Operators
Carry out the audits on mobile terminals.
- In sync
The plan and the work stay fully synchronised between the two.
- The method
The workflows follow 5S, a method for safety, order and cleanliness at work.
Remote, never alone
- Every day
Dailies, weekly presentations, and the famous biweeklies, where every vertical presents its best projects. And calls with my colleagues, all the time.
- Why
Without that constant contact, working remotely turns into just working, and nothing more.
So far
- Jul 2025Logistics, through Redbility
- The briefAn in-house audit tool
- Along the wayMaintenance moves into it
- NowDistribution
Moving to Distribution changed the kind of problem. Running a warehouse is one thing; getting the merchandise out to the whole world is another: the cycles and the timing, how the volume is handled, what’s left over, the sales, what’s new, the replenishment. Complex cycles, refined over decades.
What I didn’t expect
In a company this mature, the screen is rarely the hard part.
The rules are very clear and the design system is fairly closed, so there’s little to invent in the interface. The challenge is understanding an operation that has been refined over decades.
What I’m taking with me
Design at scale
Working inside a design team this large, with its rules and its rituals.
A critical vertical
Being part of a vertical the business can’t run without.
Decisions with weight
Making decisions that have a real impact on one of Spain’s largest companies.
At any scale, it’s always the people.
